As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-2 business days) we will submit the order for processing and arrange shipment.
Most products ship within 1 to 2 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder.
- We ship to within the all the cities in the Australia by AU POST, TOLL, BORDER or Other couriers.
- After the order is processed, allow 4 to 7 business days for the product to reach you.
- Shipping fee calculate on check out page.
If you have to change your order after you completed the payment, please CONTACT US for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse,the changing maybe will not success,or there is time and cost increase.
We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
The customer is responsible for return shipping charges when returning an item(s).
Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned.
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
Once your return is received and inspected, we will send you an email to notify you about your refund.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Mars hydro take the item back or reimburse you for the cost of the item or shipping.
William W –
Heats up but 4that’s good for winter Grows indoors. Outdoor green house is why I got it..
This is my second light from Mars Hydro. I now own a ts1000w for veg and ts2000w for flower. I’ve never dealt with a company that truly cares about the customer like Mars Hydro does. I’ve done hours and hours of research on grow lights and Mars Hydro is currently the best light for your money for the small scale grower. Cost to run and the par rating is second to none. Other manufactures make claims that just aren��t true. Mars Hydro tells you upfront what the true output of their lights are and how big of an area the light will preform well in. You can��t go wrong.
arrived on time package intact, brilliant light will get another
Very happy with this. I need a professional grow light for plants I bring in for the winter. My house is too dark and my plants always suffer a little over the winter while inside. I set this up in a back room and put all my plants under it. So far, the plants look great!
T Hunter –
After much research I decided to go with the Mars Hydro TSW 2000. I am growing cacti from seed and am based in QLD. I’ve built a mini shade house outside but unfortunately in our climate they were cooking and to much sun. Since putting them under the grow light in the grow tent and in their storage container tek they are thriving. This creates a much more controlled environment for their early months.
Couldn’t be happier!!!!!!
Darron Stevenson –
Mr moon Head –
Would recommend to any one
Adam Kerr –
Thick flowers and nice plants. great light adding another to really fill my 4×4. i got the full mars kit. all great gear.
Yeah Mars Hydro well everything I expected ! Great so far,service, quality of their product. Am currently waiting on a second to boost my room just abit more.