Some Problems With The Product?

Bulk Order


We deliver the goods from the local warehouse in the AU with discreet packaging with AU Plug, which will take about 4-7 working days to your door. The Automatic email will inform the tracking number within 48 hours after you place an order.

Yes, if the package didn’t ship out, we can help you change/cancel/change the shipping info the order. We usually send out the goods within 24 hours. Please contact us to check if it’s available. Pls fill out the form for the next steps.

Please keep the original package and upload pictures/video of the faulty or wrong product(s). Pls fill out the form for the next steps. Mars Hydro will help you solve the problem.

We accept returns within 30 days upon arrival. If you want to return an unopened package, pls fill out the form for the next steps.


  • Monday to Friday: 08:30–17:50(GMT+8)
  • Email: [email protected]
  • Tel: +86 18328811356 (imessage only)
  • Address: C1206, Lingbo Residence, Building 26, Guifang Garden, Baoling Community, Nanwan Street, Longgang District, Shenzhen, Guangdong, China

Other Questions? Please fill in the form!