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About us Shipping & Return Refund & Exchange & Warranty Privacy Policy Terms of Service

E-mail: info@marshydroau.com Tel: +86 18328811356 (imessage only) Monday to Friday: 08:30–17:50(GMT+8) Address: C1206, Lingbo Residence, Building 26, Guifang Garden, Baoling Community, Nanwan Street, Longgang District, Shenzhen, Guangdong, China

Will be used in accordance with our Privacy Policy

Description

High-efficiency Heating Mat: Add high-quality carbon fiber in the infrared heating layer, 20Watts output which is 10% high than others, heat-up fast and stable. Can be 48℉ higher than the ambient temperature

User-friendly heat preservation pad: 2 outer layers which are insulating and IP67 waterproof, you can clean it safely and easily without getting a shock.

Heating evenly and safely: Whenever you need heat, the evenly distributed infrared heating module offers evenly heat with no noise, built-in overheat protection chip makes mat Automatic power-off at 140°F.

Versatile Use: Easy to roll up for easy to store. Can be around the reptile container, the outer bottom of the container, Under the pet mat, under the seed starter, and more. , fermented yogurt, kombucha.

Reliable MARS HYDRO Team: UL and FCC listed and a 12-months warranty. We’re active on social media, you could reach us for suggestions or solutions anywhere anytime. We are always at your service.

SPECIFICATION

WATTAGE	20W
TEMP CONTROL	5 ~42 °C
DIMENSION	10” x 20.75”
VOLTAGE	110-130VAC
AMPS	8.3A
LIFESPAN	30000H
WARRANTY	1 years
CERTIFICATE	UL FCC CE UKCA
WEIGHT(KG)	0.76
CABLE LENGTH	No

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Shipping & Delivery

Local Fast Shipping & NO Taxes in the AU

Order Confirmation

As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-2 business days) we will submit the order for processing and arrange shipment.

Order Shipment

Most products ship within 1 to 2 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder.

We ship to within the all the cities in the Australia by AU POST, TOLL, BORDER or Other couriers.
After the order is processed, allow 4 to 7 business days for the product to reach you.
Shipping fee calculate on check out page.

Change Order

If you have to change your order after you completed the payment, please CONTACT US for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse,the changing maybe will not success,or there is time and cost increase.

Return

We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

The customer is responsible for return shipping charges when returning an item(s).

Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.

To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.

All parts (i.e. cords, controllers, hangers) must be present when returned.

Return policy

The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Mars hydro take the item back or reimburse you for the cost of the item or shipping.

Size Chart & FAQ's

MARS HYDRO Size Chart

Click Here

MARS HYDRO UK FAQ's

Payment

1. What payment method do you accept?

-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.

-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.

2. What should I do if I cannot check out successfully?

-Contact us at [email protected] , we’re always here to help.

Shipment

1. How many days can I get my package after placing an order?

-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.

2. How do I track my package?

-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.

3. If my package shows delivered but I did receive it, what should I do?

-Please contact [email protected] ASAP. Our service team will offer you steps and solutions.

4. Do you ship to other countries of EU?

-We ship from Luton or London warehouse. Currently only supports mailing to the UK.

-We can also mail to other countries in Europe, but you need to contact [email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)

5. I’m in Europe, do I need to pay tax?

-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.

Order/Warranty

1. How do I cancel/change my order?

-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.

2. How do I know my order status?

- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.

3. What is your warranty? What can I do if my light has a problem?

-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.

4. The product is great, but I changed my mind. How do I return an unopened package?

-We accept returns within 30 days upon arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.

Others

1. Is it discreet shipping/package?

-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.

2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?

-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.

3. Could I add a blurple/red/HID light side by side mars hydro led light?

-Yes, this is helpful if you want more blue/red lights.

4. I have a business plan, where can I contact you guys?

-Pls contact us at [email protected], any business cooperation is welcomed!

5. Is the light comes with UK Plug? and is the product safe?

-Yes, Discreet packaging with UK Plug.

-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.

Small Standard

Medium Standard

Large Standard

Grow Tent Floor Tray

iFresh Smart Controller

Speed Controller

Thermostat Controller

Carbon Filter

Propagation

Containers

Glasses

Harvest

Seed Starting Trays

Mars Hydro 25X52cm Seedling Heat Mat Hydroponic Heating Pad 2 Pack

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