Some Problem With The Product?

To submit a warranty request, fill out a form or email [[email protected]]

Warranty Needed

[Warranty Provided:]

Subject to the exclusions set forth below, Mars Hydro warrants its LED Grow Lights, inline duct fans, and heat mats to be free from defects in material and workmanship for a fixed duration from the date of shipment from Mars Hydro. Details are listed below:

● Most LED grow lightsΒ are covered by a five (5) year limited warranty, including:

  1. Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
  2. (1)-(5) years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.

● All inline duct fansΒ are covered by a two (2) year full-cover warranty.

● All heat matsΒ are covered by a one (1) year full-cover warranty.

● Linear LED grow lights: β€œTS600” & β€œVG SERIES”&”ADLITE SERIES” are covered by an EXCEPTIONAL five(5) year limited warranty, including:

  1. (0)-(3) months. Full-cover warranty: Offer free substitute LED lighting, free shipping costs.
  2. (3)-(12) months. Limited warranty: Offer free substitute LED lighting, the buyer is responsible for shipping costs and potentially incurred product upgrade costs.
  3. (1)-(5) years. Limited warranty: Offer trade-ins to get new LEDs at 30%-50% off.

●Non-electrical products ( and/or accessories): No warranty provided. If you receive a parcel with missing accessories or any damaged products due to logistics, contact us within 7 days for a replacement or for us to send out the missing items.

Β 

[The Warranty applies only when:]

● Sales are made through the Mars Hydro direct websites, or through authorized distributors or retailers, or through authorized third-party platforms such as Amazon, eBay, Alibaba, etc.

● Products are installed in applications in which ambient conditions are within the range of intended operating conditions.

Β  Β LED grow lights – Ambient temperatures≦40℃ (104℉)

Β  Β Inline duct fans – Ambient temperature≦30℃ (86℉); Relative humidity≦65%

Β  Β Heat mats – Ambient temperature≦40℃ (104℉)

● Failure of the LED Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond Mars Hydro’s reasonable control. Adequate operation records must be providedΒ to Mars Hydro upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.

Β 

[Please Note:]

●Discontinued Mars Hydro grow lights[β€œECO”, β€œ PROII”, β€œMARSI”, β€œMARSII”, β€œREFLECTOR”, β€œMARSCOB”]are no longer covered by warranty; replacement parts of them are unavailable as well. Please purchase alternatives.

●No warranty for non-electrical products such as grow tents, grow bags, drying racks, ducts, etc.

●Warranty claims regarding the Products must be submitted in writing within (30) days of discovery of the defect or failure to Mars Hydro post-sales[[email protected]] or an authorized sales representative.

●Products may be required to be returned for inspection and verification of non-conformance by Mars Hydro but no Products will be accepted for inspection, verification, or return unless accompanied by a β€œReturn Request” from Mars Hydro solution team.

●Mars Hydro reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.

Β 

[Warranty Procedure:]

Read before you submit any warranty requests. Mars Hydro Solutions Team will be at your service as soon as possible.

Contact Mars Hydro Solutions Team [info@marshydroau.com] with the following prepares readily:

  • Your Order information. Include order number, purchase platform, order email.
  • A detailed description of the issue.
  • Photos of all labels on the original box. (if preserved)
  • Associated proof of the faulty/defective products. Photos and videos will help our team to provide proper warranty service faster.

Β 

[Substitute-Lighting Service:]

There may be times when your plants need lighting so badly that you are unable to return a working LED grow light to Mars Hydro for inspection and repair, and Mars Hydro will provide you with temporary substitute lighting so as to carry out the warrantyΒ procedure without suspending your plant’s growth.

● A deposit will be charged for the substitute lighting.

● You will be responsible for the round-trip expenses of the substitute lighting.

● The substitute shall be returned in one week after receiving the repaired light.

● The deposit paid at the beginning will be refunded once the substitute lighting is received and is in good condition.

Shipments Issued From China: Mars Hydro ONLY offers free components/accessories within 5 years in the condition that the buyer is responsible for all the costs incurred – including shipping costs, customs costs, etc.