MARS HYDRO AU FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@marshydroau.com

Payment

1.What payment method do you accept?

-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.

-For offline bulk orders, customers need to contact.  info@marshydroau.com We offer discount for offline orders based on quantity. And we support a variety of payment methods.

2.What should I do if I cannot check out successfully?

-Contact us at info@marshydroau.com , we’re always here to help.

 

Shipment

1.How many days can I get my package after placing an order?

-We offer AU customer Free Shippinng: Shipment can be arranged within 3 business day. Usually 3-6 working days as shipping time when the item in stock. 

2.How do I track my package?

-You can check your account if you register on our website. We’ll also send a tracking number comfirm email to your email or SMS when the shipment is done. 

3.If my package shows delivered but I did receive it, what should I do?

-Please contact  info@marshydroled.au ASAP. Our service team will offer you steps and solutions.

4.Do you ship to other countries of AU? 

-We ship from SYDNEY warehouse. Currently only supports mailing to the AU.

5.I’m in AU, do I need to pay tax?

-We ship from local AU warehouse, you needn't pay any tax.

 

Order/Warranty

1.How do I cancel/change my order?

-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service info@marshydroau.com ASAP. Once your order has shipped, we cannot cancel/change for you.

2.How do I know my order status?

- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.

3.What is your warranty? What can I do if my light has a problem?

-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the Australia, United States, United Kingdom, Germany, and Canada. Check our warranty page for more details. If you have a product issue, contact  info@marshydroau.com, we’ll support you.

4.The product is great, but I changed my mind. How do I return an unopened package?

-We accept returns within 30 days upon arrival. Details check our return page. If you want to return an unopened package, pls contact info@marshydroau.cpm for the following steps.

 

Others

1.Is it discreet shipping/package?

-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.

2.I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?

-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.

3.Could I add a blurple/red/HID light side by side mars hydro led light?

-Yes, this is helpful if you want more blue/red lights.

4.I have a business plan, where can I contact you guys?

-Pls contact us at info@marshydroau.com, any business cooperation is welcomed!

5.Is the light comes with AU Plug? and is the product safe?

-Yes, discreet packaging with AU Plug.

-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.