Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-2 business days) we will submit the order for processing and arrange shipment.
Order Shipment
Most products ship within 1 to 2 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder.
- We ship to within the all the cities in the Australia by AU POST, TOLL, BORDER or Other couriers.
- After the order is processed, allow 4 to 7 business days for the product to reach you.
- Shipping fee calculate on check out page.
Change Order
If you have to change your order after you completed the payment, please CONTACT US for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse,the changing maybe will not success,or there is time and cost increase.
Return
We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
The customer is responsible for return shipping charges when returning an item(s).
Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned.
Return policy
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
Refunds
Once your return is received and inspected, we will send you an email to notify you about your refund.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Mars hydro take the item back or reimburse you for the cost of the item or shipping.
James –
Using in a 4×4 tent works great and has awesome coverage
Dr.J –
God said let there be light and there was light, I know MH says for a 4×4 However, give this naughty girl a run in a 3×3 and she’ll surprise you man! She’ll do things for you, that you’ve never had done before!
Beth B –
Great Light with heavy duty wiring harness, have now purchased 3 of these and no complaints.
Owen –
Great value, sturdy construction and fast delivery.
Brett Wood –
Was super hyped to get this light, saved my ass off to afford it, it arrived in a week which was awesome for Australia, opened it like a christmas present, got the box open reached inside for my long awaited SLAPS (sticker sheet)..BUT…EXCEPT NO BLOODY STICKER SHEET..THE FAMOUS MARS HYDRO SLAP SHEET WAS NOT PRESENT, I THOUGHT IS IT JUST ME GETN FUCKED HERE? SO I WATCHED SILVERBACK NATION ON YOUTUBE THAT NIGHT, HE UNBOXES THE fc 300 U SENT HIM AND BAM!! HE GETS FUCKED AND NO STICKERS, I WATCH ANOTHER UNBOXING AND BAM THEY ALSO GET FUCKEDD OVER NO FUKN STICKERS you catching on yet….theres a whole bunch of your NEW customers and YOU FUKD US ALL OUT OF OUR STICKERS AND WE BLOODY WANT EM PLS AND WHERE NOT HAPPY I SPOKE THEM LIVE ON YOUTUBE STREAMS, so its kinda goin viral that we got screwed on our stickers, great light BUT WE WANT OUT STICKERS PLS <3 <3 <3 and you guys have been slack as fuck and left us empty handed with NO EXPLANATION HMMM????? Now i know your thinking…"come on mate there just stickers right?? NA UH…what u guys might not realuiuze yet is those stickers are highly sort after badges of pride and ownership, that we a re REPN your company, this series of lights is AMAZEBALLS, but those slaps, you know we love em, collect em, value them…SO I ASK YOU GUYS AGAIN , WHERES MY SLAPS? WHERE ARE SILVER BACK NATIONS SLAPS…WHERES….DA…SLAPS..???/…!!!!! Love you guys but a lil not kool